AQUAMATER

Emergency response

Services · Emergency response

People first,
then the cause.

A clinical case, a cluster or an analytical result above threshold call for two different timescales: immediate protection of those exposed and structural resolution of the problem. We handle both, and we support the site in its dealings with the health authority.

Rapid response

The first hours
decide everything.

In the first hours after a report the priority is not to work out where the contamination comes from: it is to stop anyone else being exposed to it. A physical barrier at the point-of-use is the only measure with immediate effect, while the investigation starts in parallel.

Emergency on-call cover
For clusters, clinical cases or analytical non-conformities a dedicated channel is open: call us on the number given on the Contact page, stating the site, the department and the nature of the report.
The protocol

Five steps,
in this order.

The sequence is not negotiable: protection precedes investigation, investigation precedes remediation, remediation precedes verification. Reversing the order means exposing people while the cause is still being sought.

01

Making the systems safe

Installation of point-of-use antibacterial filters with a 0.2 µm membrane on the showers, shower heads and taps of wards and critical areas: sterile water at the outlet from the moment of fitting, without shutting the system down and without building work. Where required, temporary isolation of unprotected outlets and shutdown of circuits with an aerosol risk.

02

Support with the local authorities

Technical support in dealings with the ASL, ATS and Prevention Department: preparation of the documentation required, attendance at joint site visits, reconstruction of the chronology of works, drafting of the technical report and of the recovery plan agreed with the supervisory body.

03

Environmental investigation

Targeted sampling to pinpoint the origin of the colonisation: distribution network, storage, recirculation, an individual outlet or the air handling system. The sampling plan is built on the epidemiological hypothesis, not on a standard template.

04

Definitive remediation

Air Pulse Technology intervention on the affected portion of the network or on the whole system, combined where appropriate with chemical or thermal shock, with post-treatment analytical verification at accredited laboratories.

05

Recovery and prevention plan

Update of the Water Safety Plan and the risk assessment, new control measures, reinforced monitoring at tighter frequencies and support with internal and external communication.

Making safe

Antibacterial filters:
the barrier that works
within the same minute.

The hollow-fibre membrane with an absolute pore size of 0.2 µm retains Legionella, Pseudomonas aeruginosa, atypical mycobacteria, amoebae and fungi. It does not reduce the load: it excludes it, mechanically, in the last centimetre before the user.

When to call us

The four situations
that call for
an immediate response.

Confirmed clinical case

A case of legionellosis linked to the site, notified by the health authority or reported by the occupational physician.

Cluster or multiple cases

Two or more related cases in the same period and the same site: an environmental epidemiological investigation is triggered.

Analytical result above threshold

A test report exceeding the action levels set by the Guidelines for the building’s intended use.

Order from the supervisory body

An order or formal notice imposing measures and deadlines: this needs a documented technical response, not just an intervention.

Let’s talk

Tell us about your system.
We design safe water and air.

Technical consultancy, risk assessment, bespoke design and tailored quotations for healthcare facilities, hotels, industry, public bodies, resellers and distributors all over the world.

Scroll to Top